How do you manage?

IT Service Management gaining traction in a changing sourcing enviroment. Survey reveals emerging link between ITSM best practice framework adoption and strategic approaches to sourcing

ITIL and other ITSM Frameworks can co-exist
The best combination of frameworks will depend on the size, nature and maturity of your organisation

ITSM paves way for common business speak
Establishing a common language paves the way for better communication between IT, the business and Service Providers

Dimension Data Research Reveals Link Between ITSM Best Practice Framework Adoption and Quality and Reliability of IT in Business Improved Communication Between IT, the Business and Third-party Partners Results In More Effective Service Delivery

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Opinion Piece - ITSM’s Role in a Changing Sourcing Environment. This paper takes a closer look at the emerging link between strategic approaches to sourcing and ITSM best practices. It also provides perspectives on considerations for selecting the right best practice framework for your organisation.