Two-thirds of Enterprises Engage with ITIL – Is Your Company an IT Service Management Laggard? Large corporates around the globe are waking up to the benefits of adopting ITIL. More than 65% of respondents in a recent Datamonitor survey reported having engaged with this framework. Have you missed the bus?

Mature CIOs Secure Their Seat at the Boardroom table. Recent research suggests that long-serving and experienced CIOs are regarded as more strategic and that CIO maturity is closely tied to best practice adoption.

ITIL V3 Set to Bring a Wave of Adoption in Asia Pacific. APAC is poised for a robust rollout of best practice frameworks. What’s more, the unique market conditions in this geography make it the ideal test-bed for the rollout of ITIL V3.

Organisations Around the Globe Poised for Service Management Growth. Across the globe, IT executives are taking a closer look to at the merits of adopting IT Service Management (ITSM) best practice frameworks to improve their IT efforts.

No Easy Path to ITSM Best Practice Framework Adoption.
The road to ITSM success demands a structured approach and responsiveness to shifting priorities along the way.

Dimension Data survey explores global differences in how CIOs approach and employ ITIL to drive greater business value from their IT infrastructures
U.S. CIOs cite departmental grass roots initiatives as main reason IT departments evaluate and adopt ITIL best practices framework

Dimension Data survey shows more than half of U.S. organizations have engaged with ITIL
Only 8% of U.S. respondents declare themselves aligned to the ITIL framework