ITSM’s Role in a Changing Sourcing Environment.
This paper takes a closer look at the emerging link between strategic approaches to sourcing and ITSM best practices. It also provides perspectives on considerations for selecting the right best practice framework for your organisation.

The Journey to ITSM best practice Framework Adoption
Authored by Datamonitor, this paper outlines the routes to ITSM orientation and provides organisations with recommendations on how to progress along the ITSM best practice framework adoption path.

Why IT Organisations Around the Globe are Poised for Service Management Growth.
IT Service Management is striking a chord amongst CIOs around the globe and gaining recognition as a catalyst for efficiency, alignment, innovation and means to add more rigor and discipline to the IT organisation. However, perceptions and rates of adoption of best practices vary dramatically in different geographies – this paper explores why.